Support FAQ - Technical Support

I can't log in. If you are having problems logging into your account via this page, please first check that your username and password are correct.

If you have forgotten your username or password, don't worry, it happens. Simply go to "Login" and click on "Forgot password" to reset your login details.

Please note that the new login details will be sent to the email address you provided when you registered.

If you still have problems logging in to your customer area, please get in touch with our SF-Filter team in your area or send us a contact form. We are always available to help you solve your log-in problems.

We understand the importance of choosing the right filter. Here at SF-Filter, we want to ensure that you are as informed as possible to make the best decision. 

Original filters: Imagine your machine or vehicle has a special recipe; the original filters would be the exact ingredients recommended by the manufacturer. They are tailored to ensure that everything works perfectly, just as it was originally intended. 

Compatible filters: Now think of a generic version of these ingredients. Compatible filters are like an alternative that fits well and can do the job, often at a more affordable price. Although they don't come from the original manufacturer, many have excellent quality and fit perfectly to your needs. 

At SF-Filter, we offer you both options because we believe in giving you the freedom to choose what best suits you, your machine, and your budget (Cross-reference list)

And don't worry, we're here to support you every step of the way and ensure that you find exactly what you need. Need further assistance? Just ask! (Link Sales Areas)

Replacing the filters may seem like a simple process, but if the filters are mounted incorrectly, can damage the machine.

We always recommend to consult an expert.

It depends a lot on the type of filter or machine. Modern machines have sensors that check the filter's condition and determine if it's necessary to replace it. When a filter is clogged, malfunctions can be observed at the machines, particularly in the process in which it is involved.

If malfunctions are visible, it is recommended to immediately contact a technician and understand the source of the problem. The machine could be damaged if the filter is not replaced in time.

Filter maintenance is scheduled by manufacturers at precise intervals. We always recommend consulting the machine manual or contacting the manufacturer.

Product pages include a technical sheet that lists the primary measures of the article.

In the industrial section, there are descriptions, tables, and data sheets to help identify the product you need.

If you need more information, please get in touch with our customer service.

Our product pages come with data sheets that include the dimensions of the article.

In the industrial section you can find technical data on the performance of our products and more easily to find the filter you need.

For more information, please contact us.

After you have completed your registration or logged in, you can start adding products to the cart.

Once you have added all the filters you need, go to the cart and complete your order.

If you have any questions, please do not hesitate to contact our customer service.

Our products are described on individual pages with general specifications and application information. If you require more detailed information or technical assistance, our competent technical team or trained sales team is always available to assist you. Feel free to contact us through the provided channels.

The general dimensions of our filters are available on the product pages. For specific requirements or tailored solutions, we recommend contacting our customer service experts. As filtration specialists, we offer personalized advice to find the ideal solution for your needs.

Our products are covered by a warranty period of 12 months from the shipping date, covering manufacturing and material defects. The warranty is void in case of improper storage, incorrect use, or lack of maintenance. For more details, please refer to our General Terms and Conditions or contact us directly.  (AGB https://www.sf-filter.com/Kundenupload/M10/agb/AGB_en.pdf)