Support FAQ - Other Assistance

Please send us a contact form in which you specify the reason for your complaint. We will promptly address your request and ensure that your concerns are appropriately handled. Thank you for your message.

If you are located in any of the countries where we operate through our branches and local sales team, feel free to contact our branches directly: 

Switzerland: Phone +41 44 864 10 60 / info.ch@sf-filter.com 

Germany: Phone +49 7720 80 91-0/ info.de@sf-filter.com 

Austria: Phone +43 5523 51516 0/ info.at@sf-filter.com 

France: Phone +33 361 57 01 50/ info.fr@sf-filter.com 

Poland: Phone +48 76 746 73 00/ info.pl@sf-filter.com 

If you are residing in the European Union or outside of it, our experienced SF-Filter export team (Link) is at your disposal. Feel free to contact them for assistance.

Please contact us through the form below requesting informations from the field sales force. Our field sales representatives are available to answer your questions and assist you with your concerns.

Please contact us through the form below in which you specify the reason for your complaint. We will promptly address your request and ensure that your concerns are appropriately handled. Thank you for your message.

To obtain a copy of your delivery note, please log in to your personal area, under "My Account" or "Customer Area", and navigate to your orders. Within the detail view of each order, you will find the required delivery note for download or viewing. If you encounter any issues, feel free to reach out to our team via the contact form below. We're here to address any of your inquiries and provide assistance as needed.

To obtain a copy of your invoice, please log in to your personal area, under "My Account" or "Customer Area", and navigate to your orders. Within the detail view of each order, you will find the required invoice copy for download or viewing. If you encounter any issues, feel free to reach out to our team via the contact form below. We're here to address any of your inquiries and provide assistance as needed.

Please contact our accounting department to obtain a bank statement. You can do this by contacting our accounting team through the contact form below. We are here to assist you with your request.

Defining filters for original and alternative is tricky. The filters considered to be original, therefore belonging to the machine's brand, are actually produced by other companies and are simply labeled. An example could be the Powercore Donaldson filter, is labeled with vehicle brands and considered to be original. In this case the filter is produced and patented only by Donaldson, so Donaldson should be considered the original brand.

SF-Filter always offers the best solution, ensuring that you receive high-quality products without the high price of an 'original' brand.

We offer a wide range of filters for different applications:

• Compressed air filter

• Dust filter

• EDM filter

• Filter fleece

• Hydraulic filter

• Air filter

• Ventilation and air conditioning filters

• Micro-filter

• Process filtration

• Water and liquid filters

• Vacuum pump filter 

Each type of filter is specially tailored to the requirements of different industries and applications.

Our technician's quote is essential if there are specific needs. In a short time, our customer service will find the best solution for you.

Request your custom quote through the contact form below.

Detailed product information can be found on the respective product pages of our website. You will find information on the type of filter, data sheets and all the commercial information you need.