Support FAQ - Orders, Returns & Delivery

If you haven't received your order yet, we strongly recommend checking the status of your shipment in our customer area. You can find your order and view the tracking code there. 

A click on it will provide you with real-time information on the whereabouts of your package. 

If you haven't received your filters after X days, please don't hesitate to contact our customer service at info@sf-filter.com.

Our team at SF-Filter works with utmost efficiency to ensure that your orders leave our warehouse within the next 12 hours*. 

However, the delivery time depends on the location, shipping method, product, and courier service, so delivery usually takes between 1 and 5 working days. Please note that some courier services may take longer to deliver than others. For this reason, we recommend placing your orders early to ensure timely delivery. Our goal is to provide you with fast and reliable delivery so you can receive your products on time. If you have any questions about delivery time, feel free to contact us here

Note: Delivery time is subject to terms and conditions and may vary depending on location.

We understand that sometimes you need to return a product. Although we generally only accept returns with our approval and the products must be in perfect condition, we want to make the process easier for you. 

To return items, you need to first log in to your personal area (here), go to your order overview, and select the item you wish to return. Your return must be accompanied by the return form, which provides instructions.

Form link: Return Form, please feel free to contact our team via the [contact form](Link Kontaktformular) if you have any further questions or need assistance. We are here to help to ensure that your return goes smoothly.

We accept various payment methods and offer specific terms for our business customers. Payment methods and terms can be found on our invoices. By default, payment is due within 30 days from the invoice date, but there are options to negotiate special terms. We have over 20 payment terms in our ERP. 

For a comprehensive guide to our payment methods and terms, we invite you to review our terms and conditions on sf-filter. And remember, we're here to assist you with any questions-

Shipping options, associated costs, and delivery times vary significantly depending on the volume of the product and the destination country. 

When placing your order, you will receive an approximate price which you can accept. Please note that additional costs such as customs fees, etc., are not included. (Terms & conditions)

If you require any further assistance, feel free to contact our sales areas or directly our export department. You can also send us a contact form (Link).

Our warranty covers 12 months from the availability notification for shipping. 

However, please note that certain conditions, such as damage due to improper use or lack of maintenance, may affect this warranty. 

If you need to make a claim, we want to make it as easy as possible for you. Please check our terms and conditions on SF-Filter for further details. 

To track the status of your order, simply log in to your account and go to the "Orders" section. You can check the current status of your order in the customer area.

By tracking your order, you are always informed where it is.

If you haven't received your order yet, we strongly recommend checking the status of your shipment in our customer area. You can find your order and view the tracking code there. A click on it will provide you with real-time information on the whereabouts of your package. If you need more information about this, contact us through the form below.

Yes, our goal is to build long-term partnerships with our customers. Therefore, we offer volume-based discounts and customized solutions specifically designed to meet your business requirements. Contact our sales team to receive a personalized offer and learn more about our special terms. We are committed to providing you with the best possible prices and services to ensure your satisfaction.

Yes, we use the latest encryption technology to protect your payment information. Your data will be treated confidentially and not given to third parties.

There are several reasons why a payment may be declined. Please check if your card details are correct, if your credit card limit is reached or if your bank has blocked the transaction. Contact your bank for more information.

If you have received a payment reminder and the invoice is still outstanding, you will find it in your personal account in the online shop. You can view the invoice and process the payment safely and conveniently.

We accept various payment methods and offer specific terms for our customers. Payment methods and terms can be found on our invoices. By default, payment is due within 30 days from the invoice date, but there are options to negotiate special terms. We have over 20 payment terms in our ERP. For a comprehensive guide to our payment methods and terms, we invite you to review our terms and conditions on sf-filter. And remember, we're here to assist you with any questions.

For personalized advice and a custom quote, our team is at your service. Our team is present in five countries: Switzerland, Germany, Austria, France, and Poland. They specialize in finding filter solutions tailored to your exact requirements. Our export team supports and advises customers worldwide and accepts orders regardless of your location. Contact our team here to discuss your requirements and get a quote that meets your needs. We are here to assist you in finding the right filter solution and are available at all times!

Yes, to shop with us, you need to create an account. This allows you to track orders, view past purchases, and check out faster.

Of course, you will just have to go to your profile >> Overview >> Offers.

In this section you will see all the offers received, select the one you want and confirm. Finish checkout as a normal order and wait for your order to arrive.

If a return is due to our fault, you will not incur any return shipping costs. This can be the case if you received a defective or incorrect product. In other cases, such as returns due to a change of mind or orders not attributable to our errors, return shipping costs cannot be refunded. We recommend contacting our customer service before making a return to clarify the exact return process and any applicable costs. Here you can find our return form (https://www.sf-filter.com/en/downloads)

We understand that sometimes you need to return a product. Although we generally only accept returns with our approval and the products must be in perfect condition, we want to make the process easier for you. To return items, you need to first login to your personal area, go to your order overview, and select the item you wish to return. Your return must be accompanied by the return form, which provides instructions. Form link: https://www.sf-filter.com/en/downloads 

Please feel free to contact our team via the contact form below if you have any further questions or need assistance. We are here to help and ensure that your return goes smoothly.

Please download the returns form from the link: (https://www.sf-filter.com/en/downloads) and fill it out. After you have sent us the completed form by e-mail, we will contact you to discuss the next steps. Please do not return the goods yourself, as in this case we cannot cover the costs for the return shipment.

If your package arrives damaged, please contact us immediately. You can reach us by the contact form below. Send us your request including photos of the damage. Please report damaged goods immediately upon receipt to the shipping service provider, as otherwise the complaint may not be considered.

Please download the returns form from the link: (Link) and fill it out. After you have sent us the completed form by e-mail, we will contact you to discuss the next steps. Please do not send the goods back independently, as in this case the return shipping costs cannot be covered by us.

Purchases that have already left our warehouse can be cancelled, but shipping, packaging and return costs will not be refunded. If the package has not yet left our warehouse, you can contact us from the form below.

Our warranty covers 12 months from the availability notification for shipping. However, please note that certain conditions, such as damage due to improper use or lack of maintenance, may affect this warranty. If you need to make a claim, we want to make it as easy as possible for you. Please check our terms and conditions on sf-filter for further details. 

Do you have any further questions? Contact us trough the form below.

Delivery dates are estimates, unfortunately there may be delays outside of our control.

You can check the real-time status of your shipment in your profile. For more information, please contact our customer service with the form below.

Sf-Filter has one of the largest stocks of filters in Europe, but it may happen that an item is not available.

Check the expected delivery date  or get in touch with our customer service for more information.

Shipping options, associated costs, and delivery times vary significantly depending on the volume of the product and the destination country. When placing your order, you will receive an approximate price which you can accept. Please note that additional costs such as customs fees, etc., are not included. If you have any questions, feel free to contact our offices through the form below.

The shipping costs and delivery times are hard to predict, as they vary depending on the volume of goods and destination. 

For more information contact our customer service through the form below.

To speed up delivery, we recommend that you specify the options Night Express or DPD 12 o'clock in your order. These services ensure a faster delivery of your order. For more information on fast shipping, you can contact our customer service via the form below.

Our team at SF-Filter works with utmost efficiency to ensure that your orders leave our warehouse within the next 12 hours*. However, the delivery time depends on the location, shipping method, product, and courier service, so delivery usually takes between 1 and 5 working days. Please note that some courier services may take longer to deliver than others. For this reason, we recommend placing your orders early to ensure timely delivery. Our goal is to provide you with fast and reliable delivery so you can receive your products on time. If you have any questions about delivery time, feel free to contact us through the form below. Note: Delivery time is subject to terms and conditions and may vary depending on location.

Our shipping service is globally oriented, allowing us to deliver to all countries worldwide. Whether you are in Europe, America, Asia, Africa, or Australia, SF-Filter ensures that your order arrives safely and quickly. Our shipping partners guarantee reliable delivery and offer tracking options so you can track your shipment at any time. For specific delivery times and shipping costs contact us with the form below.